Product

• How are Oh Ma Grain! Popped Rice Crackers made?
Oh Ma Grain! Popped Rice Crackers are made using popping technology. Just like how you would make popcorns but we use rice instead.

• Why do you use popping technology?
We use popping technology because we want to make delicious crackers without using as much oil as other processes such as frying or baking so the crackers are better for you.

• Do you use any added preservatives, artificial flavour, colour or ingredients?
No, our products are only made using all natural ingredients.We use popping technology because we want to make delicious crackers without using as much oil as other processes such as frying or baking so the crackers are better for you.

• Can Oh Ma Grain! Popped Rice Crackers be consumed by kids?
Yes certainly. We recommend babies aged 6 months and older to consume the original variant in the form of porridge for MPASI. For older kids aged 1 year and older, all other Oh Ma Grain Popped Rice Crackers variant can be consumed.

• Are Oh Ma Grain! Popped Rice Crackers Halal?
Yes, Oh Ma Grain! Popped Rice Crackers are Halal certified.

• How many calories do Oh Ma Grain! Popped Rice Crackers contain?
Our Sea salt variant contains 140 kcal/pouch while other variants contain 200 kcal/pouch.

• How long can Oh Ma Grain! Popped Rice Crackers last for?
Oh Ma Grain Popped Rice Crackers will stay fresh for up to 12 months in an unopened bag.

• How long can Rice’n Shine Organic Rice Flour last for?
Rice’n Shine Organic Rice Flour will last for up to 9 months.

Ordering

• How can I order?
Choose your desired products > Add to cart > Login or register > Check out and Purchase > Delivery and Payment > Payment confirmation

• Can I do bulk purchasing?
Yes you can. Please fill in the ‘Contact Us’ form and we will get back to you as soon as we can.

• Can I purchase from overseas?
Unfortunately, we currently only accept Indonesian local orders through this website. However, for overseas sales related enquiry please fill in the ‘Contact Us’ form. We will do our best to cater to your needs.

• Where is my order confirmation?
You will receive your order confirmation in your email within 24 hours of your purchase. If you do not receive the confirmation, please fill in the ‘Contact Us’ form and we will resend it to you. You can also check your order confirmation by signing in to your account.

Payment

• How do I pay?
You will be directed to our payment gateway, Midtrans. We accept payments via Bank Transfer.

Shipping

• Which delivery courier do you use?
Currently we only deliver using JNE services.

• Which days do you ship?
We ship orders Monday to Friday. No shipment will be done on weekends and public holiday.

• How long will it take for my order to arrive?
Regular shipping will take around 2-5 working days while Express shipping will take 1-2 working days.

• How can I track my order?
A tracking number will be emailed to you within 24 hours after shipment. Please check your JNE tracking in the ‘Track Order’ link www.jne.co.id.

• Can I exchange or return my items?
Sorry, we currently do not accept any exchanges or returns on your order except for product defect related reasons.